Hello, I'm
Fangning Shen
A product designer with a focus on AI/Vibe Coding
A product designer with a focus on AI/Vibe Coding
A product designer with a focus on AI/Vibe Coding
Unplugged ⛺️ 🤿 🧗🎣 ⛵️🪁 🏄
Doctor Insight
Making complex health data simple and easy to follow
Making complex health data simple and easy to follow
Health Agent
Ambient Sync
Clinical Brief
AI Insights
Health Agent
Ambient Sync
Clinical Brief
AI Insights
Ambient Consultation Sync
Summary
Transcript
Clinical Brief
AI Insights
Summary
Transcript
Clinical Brief
AI Insights
Ambient Consultation Sync
Summary
Transcript
Clinical Brief
AI Insights
How are you feeling today?
Message Health
How are you feeling today?
Message Health
How are you feeling today?
Message Health
How are you feeling today?
Message Health
Category
Category
Senior Healthcare
Senior Healthcare
Role
Role
Lead Product Designer &
Product Strategist
Lead Product Designer &
Product Strategist
Context
Context
The 80% Advice Mismatch
The 80% Advice Mismatch
As the global population ages, the healthcare industry is shifting from acute care to proactive longevity management.
As the global population ages, the healthcare industry is shifting from acute care to proactive longevity management.
For the "Young-Old" (Active Seniors aged 50–70), managing health has become a second job. Despite being tech-literate, this demographic is often underserved by digital health platforms that prioritize clinical data over human comprehension.
For the "Young-Old" (Active Seniors aged 50–70), managing health has become a second job. Despite being tech-literate, this demographic is often underserved by digital health platforms that prioritize clinical data over human comprehension.
Primary User
Active Seniors
Live Independently
Live Independently
1-3 chronic conditions
1-3 chronic conditions
5+ specialist appointments annually
5+ specialist appointments annually
Goal
Bridging the handover gap
Supporting senior autonomy by transforming complex medical consultations into actionable adherence plans.
Challenge
Challenge
What’s Broken Today?
What’s Broken Today?
The Memory Gap: Clinical environments trigger the anxiety, which significantly impairs short-term memory during the most critical 15 minutes of a consultation.
The Memory Gap: Clinical environments trigger the anxiety, which significantly impairs short-term memory during the most critical 15 minutes of a consultation.
Fragmented Ecosystems: Post-visit instructions are scattered across physical paper summaries, various MyChart portals, and disparate pharmacy apps.
Fragmented Ecosystems: Post-visit instructions are scattered across physical paper summaries, various MyChart portals, and disparate pharmacy apps.
Problem Statement
Problem Statement
How Might We
How Might We
How Might We leverage Generative AI to bridge the communication gap between fast-paced clinical environments and the cognitive needs of active seniors, transforming complex medical dialogue into a clear and actionable health roadmap?
How Might We leverage Generative AI to bridge the communication gap between fast-paced clinical environments and the cognitive needs of active seniors, transforming complex medical dialogue into a clear and actionable health roadmap?
Research
Research
Uncovering the Friction in Healthcare Transitions
Uncovering the Friction in Healthcare Transitions
To gain a holistic view of the healthcare 'handover,' we synthesized quantitative data from 74 seniors with qualitative insights from 5 active seniors and 1 primary care physician, bridging the gap between patient experience and clinical reality.
To gain a holistic view of the healthcare 'handover,' we synthesized quantitative data from 74 seniors with qualitative insights from 5 active seniors and 1 primary care physician, bridging the gap between patient experience and clinical reality.
Strategy
Strategy
Key Insights → Design Opportunities
Key Insights → Design Opportunities
To bridge the gap between raw research and actionable strategy, I used Affinity Mapping to synthesize data from 74 survey participants and 5 deep-dive interviews. By clustering hundreds of qualitative observations, I identified four strategic pillars—Cognitive, Emotional, Systemic, and AI Opportunity—transforming fragmented user pain points into a structured roadmap for design intervention.
To bridge the gap between raw research and actionable strategy, I used Affinity Mapping to synthesize data from 74 survey participants and 5 deep-dive interviews. By clustering hundreds of qualitative observations, I identified four strategic pillars—Cognitive, Emotional, Systemic, and AI Opportunity—transforming fragmented user pain points into a structured roadmap for design intervention.
Cognitive: "Information Accessibility ≠ Semantic Clarity."
Data is visible, but the intent is invisible. Real accessibility requires translation, not just larger fonts.
Cognitive: "Information Accessibility ≠ Semantic Clarity."
Data is visible, but the intent is invisible. Real accessibility requires translation, not just larger fonts.
Emotional: "Dignity is the Engine of Medical Adherence."
Active seniors disengage when tech feels like a "crutch." Autonomy must be designed as a core feature, not a byproduct.
Emotional: "Dignity is the Engine of Medical Adherence."
Active seniors disengage when tech feels like a "crutch." Autonomy must be designed as a core feature, not a byproduct.
Systemic: "The Care Gap Lives in the Handover, Not the Clinic."
Medical failure happens in the 'Post-Visit Fog'—the transition from clinical expert to independent home manager.
Systemic: "The Care Gap Lives in the Handover, Not the Clinic."
Medical failure happens in the 'Post-Visit Fog'—the transition from clinical expert to independent home manager.
AI Opt.: "AI as a Cognitive Safety Net."
Generative AI's value isn't 'more data'; it's offloading the stress of memory so the user can focus on human connection.
AI Opt.: "AI as a Cognitive Safety Net."
Generative AI's value isn't 'more data'; it's offloading the stress of memory so the user can focus on human connection.
Pain Point
The Memory Bridge
The Memory Bridge
Anxiety-induced memory loss during the 15-minute consultation
Anxiety-induced memory loss during the 15-minute consultation
Design Feature
Ambient Consultation Sync
Ambient Consultation Sync
An "always-on" listening mode that captures clinical dialogue so the user doesn't have to take notes.
An "always-on" listening mode that captures clinical dialogue so the user doesn't have to take notes.
Pain Point
The Language Bridge
The Language Bridge
What does JARGON actually mean?
What does JARGON actually mean?
Design Feature
The Jargon Translator
The Jargon Translator
A GenAI-powered toggle that converts "Clinical Summary" text into "Household Instructions".
A GenAI-powered toggle that converts "Clinical Summary" text into "Household Instructions".
Ideation
Design Principles
Design Principles
These core principles guide the design to ensure it meets the specific cognitive and emotional needs of the Active Seniors demographic.
These core principles guide the design to ensure it meets the specific cognitive and emotional needs of the Active Seniors demographic.
Cognitive Empathy over Data Density: Prioritize "Human Speed" processing. Instead of displaying exhaustive clinical data, focus on semantic clarity to prevent cognitive latency.
Cognitive Empathy over Data Density: Prioritize "Human Speed" processing. Instead of displaying exhaustive clinical data, focus on semantic clarity to prevent cognitive latency.
Dignity-Driven Autonomy: The AI should act as a "Cognitive Safety Net" rather than a restrictive monitor. Design for empowerment, ensuring the user feels in control of their health roadmap.
Dignity-Driven Autonomy: The AI should act as a "Cognitive Safety Net" rather than a restrictive monitor. Design for empowerment, ensuring the user feels in control of their health roadmap.
Handover: Bridge the gap between the clinical environment and the home. The design must transform high-stress medical dialogue into low-stress, actionable household instructions.
Handover: Bridge the gap between the clinical environment and the home. The design must transform high-stress medical dialogue into low-stress, actionable household instructions.
Minimalist Hierarchy: Reduce "Information Noise" by surfacing only what is immediately necessary, while keeping detailed records accessible but secondary.
Minimalist Hierarchy: Reduce "Information Noise" by surfacing only what is immediately necessary, while keeping detailed records accessible but secondary.
Ideation
Mapping the Cognitive Handover
Mapping the Cognitive Handover
Information accessibility does not equate to semantic clarity. In the high-stress environment of a medical consultation, seniors often experience 'Expert-to-Human' latency—where complex data becomes a cognitive burden rather than a guide.
To solve this, I designed an Information Architecture that prioritizes minimalist hierarchy. The system is built on two primary pillars: Memos and Chats. By keeping the Ambient Sync and AI Chatbox as persistent global actions, I ensured that the tool to capture or clarify information is never more than one tap away.
This architecture transforms high-entropy medical dialogue into low-stress, prioritized household instructions.
Information accessibility does not equate to semantic clarity. In the high-stress environment of a medical consultation, seniors often experience 'Expert-to-Human' latency—where complex data becomes a cognitive burden rather than a guide.
To solve this, I designed an Information Architecture that prioritizes minimalist hierarchy. The system is built on two primary pillars: Memos and Chats. By keeping the Ambient Sync and AI Chatbox as persistent global actions, I ensured that the tool to capture or clarify information is never more than one tap away.
This architecture transforms high-entropy medical dialogue into low-stress, prioritized household instructions.
Ideation
Designing the Interaction Loop: From Dialogue to Compliance
Designing the Interaction Loop: From Dialogue to Compliance
A User Flow for seniors must be resilient to error and cognitive fatigue. My logic follows a Trigger-Processing-Action cycle
A User Flow for seniors must be resilient to error and cognitive fatigue. My logic follows a Trigger-Processing-Action cycle
Ideation
Clinical Jargon to Everyday Action
Clinical Jargon to Everyday Action
Information accessibility is not the same as semantic clarity. This Wireframe is designed to strip away clinical noise.
By translating complex data through a structured interaction loop, we bridge the communication gap—converting overwhelming medical summaries into a prioritized hierarchy of "Next Steps" that anyone can follow with dignity and zero guesswork.
Information accessibility is not the same as semantic clarity. This Wireframe is designed to strip away clinical noise.
By translating complex data through a structured interaction loop, we bridge the communication gap—converting overwhelming medical summaries into a prioritized hierarchy of "Next Steps" that anyone can follow with dignity and zero guesswork.
Solution
Ambient Consultation Sync
Ambient Consultation Sync
Ethical Onboarding: A streamlined prompt ensures verbal permission is obtained before recording.
Live Synthesis: Real-time transcription captures the dialogue, allowing the user to focus on the conversation rather than taking notes.
Instant Decoding: The system automatically extracts and explains medical jargon in the moment.
The Result: Seniors can instantly grasp complex terms, enabling them to clarify details with their provider on the spot and ensuring no instruction is lost in transition.
Ethical Onboarding: A streamlined prompt ensures verbal permission is obtained before recording.
Live Synthesis: Real-time transcription captures the dialogue, allowing the user to focus on the conversation rather than taking notes.
Instant Decoding: The system automatically extracts and explains medical jargon in the moment.
The Result: Seniors can instantly grasp complex terms, enabling them to clarify details with their provider on the spot and ensuring no instruction is lost in transition.
Design Feature
The Jargon Translator
The Jargon Translator
A GenAI-powered toggle that converts "Clinical Summary" text into "Household Instructions".
A GenAI-powered toggle that converts "Clinical Summary" text into "Household Instructions".
Design Feature
Ambient Consultation Sync
Ambient Consultation Sync
An "always-on" listening mode that captures clinical dialogue so the user doesn't have to take notes.
An "always-on" listening mode that captures clinical dialogue so the user doesn't have to take notes.
Solution
Memos: From Consultation to Clarity
Memos: From Consultation to Clarity
Summary
Transcript
Clinical Brief
AI Insights
Summary
Transcript
Clinical Brief
AI Insights
Summary
Transcript
Clinical Brief
AI Insights
Memos records and organizes your medical history, allowing you to replay any visit with a single tap. Using advanced Health AI, it converts dense clinical briefs into a personalized Action Plan, turning "what was said" into "what to do next." Your health roadmap, simplified.
Memos records and organizes your medical history, allowing you to replay any visit with a single tap. Using advanced Health AI, it converts dense clinical briefs into a personalized Action Plan, turning "what was said" into "what to do next." Your health roadmap, simplified.
Solution
Health AI Agent
Health AI Agent
When a health worry arises, the gap between a "vague symptom" and "knowing what to do" is often filled with anxiety. The Health AI Agent bridges this gap, acting as a cognitive safety net that transforms uncertainty into a dignified, prioritized roadmap.
When a health worry arises, the gap between a "vague symptom" and "knowing what to do" is often filled with anxiety. The Health AI Agent bridges this gap, acting as a cognitive safety net that transforms uncertainty into a dignified, prioritized roadmap.
Guided Clarity: The journey begins with a conversation. If your description is unclear, the AI provides Contextual Prompts and Guided Questions to ensure no critical detail is missed before moving forward.
Intelligent Response: Based on a real-time Severity Assessment, the AI dynamically triggers one of four tailored pathways:
Critical: SOS Emergency + Briefing Card
Moderate: Doctor Booking + Reminders
Mild: Self-Care + Active Check-ins
Normal: Preventive Tips + Reassurance
Guided Clarity: The journey begins with a conversation. If your description is unclear, the AI provides Contextual Prompts and Guided Questions to ensure no critical detail is missed before moving forward.
Intelligent Response: Based on a real-time Severity Assessment, the AI dynamically triggers one of four tailored pathways:
Critical: SOS Emergency + Briefing Card
Moderate: Doctor Booking + Reminders
Mild: Self-Care + Active Check-ins
Normal: Preventive Tips + Reassurance
Outcome
Leadership & Strategic Alignment
Leadership & Strategic Alignment
As the Lead Product Designer & Strategist, I spearheaded the 0-to-1 development of this project, owning everything from initial user research to systemic architecture. By operating at the intersection of Design and Product Management, I ensured that every creative decision was anchored in business viability and technical feasibility.
Recognizing the fragmentation of the North American market (Payer/Provider silos), I steered the product from an "all-in-one" platform to a specialized “Post-Consultation Cognitive Tool.” This strategic shift simplified technical execution while solving the most acute pain point for elderly users.
As the Lead Product Designer & Strategist, I spearheaded the 0-to-1 development of this project, owning everything from initial user research to systemic architecture. By operating at the intersection of Design and Product Management, I ensured that every creative decision was anchored in business viability and technical feasibility.
Recognizing the fragmentation of the North American market (Payer/Provider silos), I steered the product from an "all-in-one" platform to a specialized “Post-Consultation Cognitive Tool.” This strategic shift simplified technical execution while solving the most acute pain point for elderly users.
Outcome
Cross-functional Communication
Cross-functional Communication
Synthesized insights from orthopedic specialists, GPs, and nurses to translate clinical rigor into design hierarchy. To mitigate patient confusion over post-op contraindications, I implemented high-priority visual labeling and mandated that expert medical orders override AI suggestions to ensure clinical safety.
Synthesized insights from orthopedic specialists, GPs, and nurses to translate clinical rigor into design hierarchy. To mitigate patient confusion over post-op contraindications, I implemented high-priority visual labeling and mandated that expert medical orders override AI suggestions to ensure clinical safety.
Outcome
Reflections & Future Iteration
Reflections & Future Iteration
Key Learnings
AI value in healthcare isn't about content volume; it's about reducing uncertainty. The Role of Design: Design must act as Cognitive Compensation, bridging the gap between complex medical data and patient understanding to foster absolute trust.
Retrospective
If I were to iterate, I would move beyond screen-heavy UI to explore Multi-modal Interaction, deeper voice and haptic feedback.
Next Steps
Integrate "post-consultation plans" with pharmacy and GP follow-up systems to transform the app from a standalone tool into an end-to-end healthcare ecosystem.
Key Learnings
AI value in healthcare isn't about content volume; it's about reducing uncertainty. The Role of Design: Design must act as Cognitive Compensation, bridging the gap between complex medical data and patient understanding to foster absolute trust.
Retrospective
If I were to iterate, I would move beyond screen-heavy UI to explore Multi-modal Interaction, deeper voice and haptic feedback.
Next Steps
Integrate "post-consultation plans" with pharmacy and GP follow-up systems to transform the app from a standalone tool into an end-to-end healthcare ecosystem.
Atlanta, US
If you'd like to get in touch, feel free to reach out. I'm still actively responding to emails and would be happy to connect!
If you'd like to get in touch, feel free to reach out. I'm still actively responding to emails and would be happy to connect!